Unavelle (“Unavelle”, “we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, membership services, communications, and client portal (together, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
If you have any questions, you can contact us at: hello@unavelle.com

1. Who we are (Data Controller)

For the purposes of UK GDPR, Unavelle is the Data Controller of your personal data.
We are responsible for deciding how your data is used and ensuring it is handled lawfully.

2. Information we collect

We may collect the following types of personal information:

Information you provide to us

• Name
• Email address
• Phone number
• Billing and payment details (processed securely via third-party processors)
• Home address and property details (for scheduling and service delivery)
• Photos or videos you upload relating to tasks
• Messages or support interactions
• Member preferences and plan selections

Information collected automatically

• IP address
• Device information
• Browser type and operating system
• Pages viewed and time spent on our website
• Cookies and similar technologies (see Section 9)

Information from third parties

• Payment processors (e.g., Stripe)
• Scheduling or CRM tools
• Contractors or service partners supplying verified service updates

We do not collect or store your full card numbers. These are handled by our secure payment partners.

3. How we use your information

We use your information to:

• Provide and manage your Unavelle membership
• Schedule visits, manage tasks, and coordinate contractors
• Communicate with you about appointments, updates, and support
• Process payments and billing
• Improve our services and member experience
• Send important service-related notices
• Prevent fraud and maintain security
• Comply with legal and regulatory requirements

We only process your data where we have a lawful basis such as:

• Contract (to deliver your membership services)
• Legitimate interest (running and improving Unavelle)
• Consent (marketing emails or optional features)
• Legal obligation (where required by law)

4. Sharing your information

We only share your data when necessary and responsibly.
We may share data with

• Trusted contractors and tradespeople (only what they need to perform the job)
• Payment processors (such as Stripe)
• CRM and scheduling providers
• Customer support and communication tools
• Authorities if legally required

We never sell your personal data. All partners must follow strict confidentiality and data protection standards.

5. International data transfers

Some service providers may operate outside the UK or EEA.
Where they do, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

6. How long we keep your information

We retain personal data only for as long as necessary, typically:

• Membership information: while your membership is active and for up to 6 years afterwards (accounting/legal purposes)
• Communications: up to 24 months
• Marketing preferences: until you unsubscribe

We securely delete or anonymise data when no longer required.

7. Your rights (UK GDPR)

You have the following rights regarding your personal data:

• Right to access
• Right to rectification (correct inaccurate data)
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object (including marketing)
• Right not to be subject to automated decision-making

You can exercise these at any time by emailing: hello@unavelle.com

8. Marketing communications

We may send occasional emails about updates, offers, or member benefits.
You can unsubscribe at any time using the link in our emails or contacting us directly. We will never spam you or share your data for third-party marketing.

9. Cookies & tracking

We use cookies to:

• Improve site performance
• Remember preferences
• Analyse usage trends

You can control cookies through your browser settings.

10. Security

We use technical and organisational safeguards to protect your information including:

• Encrypted payment processing
• Secure servers
• Access controls
• Staff confidentiality agreements
• Regular data protection reviews

No system is ever 100% secure, but we continuously work to protect your data.

11. Children’s privacy

Our services are not intended for individuals under 18, and we do not knowingly collect children’s data.

12. Changes to this policy

We may update this Privacy Policy occasionally.
When we do, we will update the “Last updated” date above and notify you where appropriate.

13. Contact us

f you have questions about this Privacy Policy or how we handle your data, contact us:

We’re here to help, and we take your trust seriously